- Guests are given the key card upon registration at the reception and are kindly asked to lock the rooms. Guests are required to hand over their keys to the receptionist upon departure. If guests lose or do not return the key card they are obligated to pay the penalty of 50 euros.
- It is not allowed to take explosives, weapons, inflammable materials, or other dangerous chemicals into the hotel.
- It is not allowed to bring food and beverage from outside in the hotel.
- The hotel keeps the right to move this food and beverage.
- It is not permitted to use iron, hot plates, electric heaters or any other heater device.
- Guests may have visitors in their rooms which must be registered at the reception. Visits are allowed until 8 pm and in case of extended visit (after 8 pm), the hotel will charge an additional amount including VAT per room per night, as a supplement for the next guest.
- A payment guarantee is required. In case of a long stay, the services are to be paid on a weekly bases.
- The hotel keeps the right to require a guarantee for extra expenses during the reservation process or at the check-in. The minimum amount to be deposited is 1.000 RSD per room per night.
- Payments are in local currency according to the official average rate of the National Bank of Serbia on the arrival day.
- For any damage caused by the Guest to the hotel property, the Guest is due to cover the cost of damage to the Hotel.
- Room check-in is from 2 pm. Check out is until 10 am.
- All departures after 10 am will be considered as late departure and an additional cost of 10 EUR per hour will be applied to the Guest’s hotel account. If the departure is after 6 pm an extra night including breakfast, will be charged. Please check for details with the Reception desk.
- The hotel is not entirely non-smoking. In case of non-compliance with this rule in the no-smoking areas, Hotel is obliged to charge the penalty of 100 euros according to the local Law.
- For your convenience, the hotel has arranged parking in front of the hotel. The hotel takes no responsibility for any damage or loss of your vehicle in the car park. Parking reservation is needed.
- If you have any suggestions on hotel service or if you have any technical problems in your room, please be free to inform us at your earliest convenience. In case of late notice for any complaints that you might have, when the hotel has no chance to react, those situations will not be considered as a reason for the accommodation rate discount.
- Disturbing other guests is not allowed. The hotel keeps the right to refuse further hospitality to the Guest who disturbs other Guests or on other way disrespects House Rules.
- In case of cancellation of further Guest stay by the Hotel caused by misbehavior and disrespect of Hotel Rules, Hotel reserves the right to charge for the full length of stay as per reservation.
- Breakfast is served every day from 07:00 am until 09:30 am in the hotel restaurant.
- If during your stay, for whatever reason, you need to check out earlier, it is necessary to advise Reception 24h prior departure. Otherwise, full night stay with breakfast will be charged.
- It is not allowed to bring food or drinks in the Hotel.
- For your convenience, we can arrange a massage and sightseeing.
- At the hotel reception, you have the option to borrow adapters and chargers depending on availability. You are kindly requested to leave adapters and chargers at the reception after use.
- Wi-Fi internet is free and available in the entire hotel. The password is provided at the Reception desk.
- In case of a fire alarm, please follow instructions from the evacuation plan attached on the inside of your main room door.
- We assume that the Guests are familiarised and fully understand the Hotel Rules at the beginning of their stay in our Hotel.